Common behavioural interview questions.

1.  Talk about a time when you had to work closely with someone whose personality was very different from yours. 

2.  Give me an example of a time you faced a conflict while working on a team. How did you handle that? 

3.  Describe a time when you struggled to build a relationship with someone important. How did you eventually overcome that? 

4.  We all make mistakes we wish we could take back. Tell me about a time you wish you’d handled a situation differently with a colleague. 

5.  Tell me about a time you needed to get information from someone who wasn’t very responsive. What did you do? 

6.  Describe a time when it was especially important to make a good impression on a client. How did you go about doing so? 

7.  Give me an example of a time when you did not meet a client’s expectation. What happened, and how did you attempt to rectify the situation? 

8.  Tell me about a time when you made sure a customer was pleased with your service. 

9.  Describe a time when you had to interact with a difficult client. What was the situation, and how did you handle it? 

10.  When you’re working with a large number of customers, it’s tricky to deliver excellent service to them all. How do you go about prioritizing your customers’ needs?

11.  Tell me about a time you were under a lot of pressure. What was going on, and how did you get through it?

12.  Describe a time when your team or company was undergoing some change. How did that impact you, and how did you adapt? 

13.  Tell me about the first job you’ve ever had. What did you do to learn the ropes? 

14.  Give me an example of a time when you had to think on your feet in order to delicately extricate yourself from a difficult or awkward situation. 

15.  Tell me about a time you failed. How did you deal with the situation?

16.  Tell me about a time you had to be very strategic in order to meet all your top priorities.

17.  Describe a long-term project that you managed. How did you keep everything moving along in a timely manner? 

18. Sometimes it’s just not possible to get everything on your to-do list done. Tell me about a time your responsibilities got a little overwhelming. What did you do? 

19.  Tell me about a time you set a goal for yourself. How did you go about ensuring that you would meet your objective? 

20.  Give me an example of a time you managed numerous responsibilities. How did you handle that?

21.  Give me an example of a time when you were able to successfully persuade someone to see things your way at work.

22.  Describe a time when you were the resident technical expert. What did you do to make sure everyone was able to understand you? 

23.  Tell me about a time when you had to rely on written communication to get your ideas across to your team. 

24.  Give me an example of a time when you had to explain something fairly complex to a frustrated client. How did you handle this delicate situation? 

25.  Tell me about a successful presentation you gave and why you think it was a hit.

26.  Tell me about your proudest professional accomplishment.

27.  Describe a time when you saw some problem and took the initiative to correct it rather than waiting for someone else to do it. 

28.  Tell me about a time when you worked under close supervision or extremely loose supervision. How did you handle that? 

29.  Give me an example of a time you were able to be creative with your work. What was exciting or difficult about it? 

30.  Tell me about a time you were dissatisfied in your work. What could have been done to make it better? 

List developed by The Muse


A Couple of Examples.

18. Sometimes it’s just not possible to get everything on your to-do list done. Tell me about a time your responsibilities got a little overwhelming. What did you do?

Situation - It was a time when our business had decreased significantly, and it was my job to recruit new business; people's jobs depended on how well I did.  My day had competing important priorities and the feeling of being overwhelmed was causing me to feel stuck and unable to do anything.

Task - There were deadlines which needed to be met that day or opportunities would be lost.

Action - I knew I needed to do something to stop the feeling of being overwhelmed, so I chose to start with two things that needed to be completed that day which were very concrete and important but which would not take very long to finish.

Results - By the time I completed those two things, the feeling of being overwhelmed had gone, and I was able to go on and complete all the things necessary that day.


5. Tell me about a time you needed to get information from someone who wasn’t very responsive. What did you do? 

Situation - At this time I had very significant authority to make decisions within provided guidelines, but if something required a decision that was outside the guidelines I needed to get approval from my supervisor.  My supervisor changed fairly frequently, and the one I was currently working with was not always responsive, especially when it was an area she didn't feel confident on knowing the answer.

Task - One of my client's needed a decision that was outside my authority, and we had one month before we needed to proceed.

Action - I sent an email request (including the deadline) and waited a week to see if I got a response.  When I did not, I sent a follow-up email asking for a progress report if she had to take it to her next level.  When that email also did not get a response after three days, I called and left a message when she did not answer the phone.  I waited a couple of days, and still did not get a response.  I called and left a message again - still no response by the next day.  The next day I called again, in the morning, and left a message saying I would call in the afternoon.  I called and left a message again in the afternoon.

Results - The next morning she called me back with the answer I needed, and I was  able to move forward to getting the client's process completed on time.

website design templates